Refund policy

Refund Policy

At KIVANZO, we value your satisfaction with our products and services. We offer you the best kitchen gadgets and home appliances. Here are our refund and return policies.

Returns

Your items can only be returned within 7 days of receipt for any of the following reasons:

• Damaged during delivery

• Wrong item delivered

You must contact our support service with your order number and pictures of the damaged product.

The following items are not eligible for return or exchange:

• Used items

• Items with customer-induced damage

• Items without their original packing

Refunds

Your refund will be processed once your returned product has been reviewed and approved.

However, if you paid with cash on delivery (COD), we will issue the refund to you or back to your bank through a bank transfer.

Exchanges

You can only make an exchange if a defective or wrong item is delivered to you. We will replace the item at no cost to you.

Order Cancellation

Your order can only be cancelled before it is delivered to you. Orders that have been delivered cannot be cancelled.

Need help? Feel free to contact us. Our team will assist you.